Exchange or store credit only if your item was not listed as final sale at the time of purchase. Items can only be returned within 10 days of delivery. Garments made-to-measure/ customer’s fit cannot be returned.
Black Friday Orders/Final Sale Items/Clearance: No refunds, No exchanges.
An order can only be cancelled before it has been dispatched.
Returned items must be in their unused condition including tags and hygiene stickers. Items that do not meet these conditions will be refused and returned.
You are responsible for the delivery cost of your exchange. Once we receive your exchange request, an invoice will be sent to your email for the delivery cost of your exchange.
If you would like to exchange your purchase for another item with a higher value, the difference in cost of the exchanged item will be required.
Price adjustments are available on items purchased at original price 24 hours before a sale.
Please use the Hollerose return labels. Hollerose will not be held responsible for private labels, their associated fees as well as packages lost in transit or delivered incorrectly